Supervision in the Workplace

About the Course

The key to your success as a supervisor is to be able to identify both the hard issues and soft issues and use the right skills to approach them. This online business course is designed to do just that by placing equal emphasis on the professional development of hard skills and soft skills.

As a supervisor, effective supervisory skills are essential to maintaining a positive environment at work. A great supervisor needs "hard skills" to improve systems and "soft skills" to improve people. This course teaches both. In order to succeed in a high-performance workplace, a great supervisor needs to develop both of these skills to help maintain and lead a winning team.

The majority of supervisors around the world are more trained to identify and deal with only the hard issues such as poor quality, low production, absenteeism, and unacceptable customer service. However, the underlying cause of hard issues is often found in the soft issues. The soft issues are the people issues — the fundamental attitudes or mindsets of your employees. These soft issues consist of less tangible aspects that are not as easily measured, yet, they directly impact the hard issues every day and therefore the bottom line of your company.

You Will Learn

• Effective Supervisory Skills
• Maintaining a Positive Environment
• Hard Skills to Improve Systems
• Soft Skills to Improve People
• Maintaining and Leading a Winning Team
• Fundamentals of Employee Management
• Identifying and Approaching Common Workplace Issues

Program Syllabus

1. M1 The 21st Century Supervisor

   Supervisors are the key to the success of any organization. An effective supervisor needs soft skills to improve people and hard skills to improve systems. In order to succeed in a high-performance workplace, a (great) supervisor must develop both these skills to effectively perform and lead a winning team.

2. M2 Essential Soft Skill Traits

   Soft skills are the personal character traits or qualities each of us has. They make up who we are, generally encompassing our attitudes, habits and how we interact with other people. These qualities include: your work ethic, your attitude, your communication skills and your emotional intelligence. This module will focus on developing your soft skills - or the softer side of supervision needed to be an effective supervisor in today's 21st century workplace.

3. M3 Effective Communication

   In the 21st century, the word communication has taken on a much broader meaning in a world that has become smaller through travel and technological advances. This module will be reviewing the top 10 effective communication principles or attributes that are shared by all effective communicators.

4. M4 Art of Asking Effective Questions

   Module 3 discussed the 10 principles for effective communication and you now have the opportunity to reflect on those principles in this module as you learn about the art of asking effective questions.

5. M5 Orientation and Training

   The second half of this course will help you discover the necessary hard skills to help improve your daily systems, process and responsibilities as a supervisor.

6. M6 Motivating your Team

   This module will show you ways that successful supervisors and managers motivate their team while fostering high morale and inspiring positive work ethics within the workplace.

7. M7 Staffing and Scheduling

   In this module, we will be discussing the important hard skill of staffing and scheduling and how this impacts an organization.

8. M8 Conflict and Resolution

   The emphasis of this module will be focusing on how to handle the problems that are at the root or cause of conflict in the workplace - the soft skills.

9. M9 Coaching for Success

   This session will focus on developing your inner coach and will discuss the importance of goal setting, feedback and discipline in achieving optimum performance from your team.

10. M10 Supervising in A Multicultural Workplace

    This module will describe the attributes needed to be an effective supervisor in today’s diverse workforce. Your goal as supervisor, is to be able to demonstrate these behaviors consistently and fairly, in dealing with all your employees and coworkers.