Managing Diversity in the Workplace

About the Course

The workforce is no longer just local, and executives and managers often move from position to position, not only in their own country but between different countries. This online business course will cover how you deal with diversity in the workplace in a shifting business landscape will determine your success in the future.

Managing Diversity in a Multicultural Workplace combines an understanding of culture with the development of key management skills so that a manager or prospective manager develops a range of core skills and values that can be applied in many different situations.

Why is managing diversity so important today?

The challenges that you face today are very different to the challenges of the past. The world is becoming smaller through travel and mass communications. Cultural, economic, educational and gender borders are dissolving and more companies find themselves engaged in business with other countries or influenced by events from another part of the world.

You Will Learn

• The Four Functions of Management
• Core Leadership Values
• Appropriate Conflict management strategies in a variety of situations
• Fundamental Element of Cross Culture Communication
• Strategies for building team motivation in diverse environments
• Appropriate Conflict Management Strategies
• Leadership Legacy Traits that best support your vision as a leader

Program Syllabus

1. M1 Diversity and Management Skills

   The dimensions of diversity affect performance, motivation, success, and interactions within the workplace. This first module will help you answer the following questions: what is diversity? What is management? AND combined, what is diversity management.

2. M2 Developing Inner Leadership Part 1

   Leadership experts around the world agree that learning to be an effective manager must begin on the inside and not the outside. You must be able to lead and manage yourself first before you can expect to lead and manage others. Part 1 of this course will focus inwardly on the Global Leader in You.

3. M3 Developing Inner Leadership Part 2

   This module will identify and discuss the 10 inner leadership qualities or traits that effective leaders and managers all have in common. These traits are universal and vary little from industry to industry, profession to profession and country to country.

4. M4 Culture and Cultural Conditioning

   Using what you learned from previous modules, this module will help you to understand the meaning of culture and cultural conditioning and how this can impact the way you manage and lead your teams.

5. M5 Overcoming Cultural Barriers and Stereotypes

   This module defines how stereotyping and prejudice create barriers and shows you ways to break down these barriers through greater understanding, acceptance and respect for cultural differences.

6. M6 Effective Cross Cultural Communication Part 1

   This module will review the 10 principles that are recognized by leadership experts around the world as contributing to effective communication. These principles will help you become a better global communicator.

7. M7 Effective Cross Cultural Communication Part 2

   This module will provide you with additional cross cultural communication tips and techniques as well as providing you an opportunity to practice these techniques in hospitality scenarios.

8. M8 Managing Conflict

   This module will teach you how to effectively manage conflict in a multicultural workplace through problem solving activities and feedback.

9. M9 Building and Motivating Multicultural Teams

   Great leaders recognize that their most important job responsibility is to develop their people, give them room to grow, and inspire them to realize their full potential. As a leader in the hospitality industry, your success will only be measured by the success of your people. You only succeed if they do.

10. M10 Leadership Legacy

    It is the aim of this final module to inspire you to become not just a Global Leader but also a Legacy Leader. A leader who not only works effectively with people from all backgrounds and respects and celebrates cultural differences, but also a leader who wants to make a positive difference in the world.