Business Communication in Hospitality & Tourism

  • Business
    Category
  • 40 hours
    Duration
  • 150$
    Cost
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CAREER PATHWAYS

ABOUT THE COURSE

This online hospitality course is focused on the formal business communication processes commonly used in the hospitality and tourism workplace. It also covers verbal and nonverbal means of business communication strategies, the use of technology in communication, the correct format of various business communication tools as well as public speaking. Emphasis is given to channels of communication, the different mediums and business communication tools, and how each can be used effectively, and the practice and art of communication in the workplace.

In this so called “age of communication”, the hospitality and tourism workplace continues to be challenged by endless concerns related to communication. The hospitality and tourism workplace is people oriented, as it is focused on providing excellent service to target clientele. It also employs a vast manpower resource to get things done. In this service oriented industry, day to day work calls for continuous flow of information that should be delivered promptly, accurately and efficiently through the most appropriate medium.

Constant interaction and close coordination among employees is a necessity. Teamwork is of utmost importance to be able to get things done promptly and according to standards, to satisfy guests and exceed their expectations. All these require effective business communication.

You Will Learn

• Addressing concerns related to business communication

• Employing vast manpower resources to get things done

• Delivering prompt, accurate, and efficient information through appropriate mediums

• Formal business communication processes commonly used in the hospitality and tourism workplace

• The practice and art of effective business communication in the workplace

• Verbal and nonverbal means of business communication
• The use of technology and the correct format of various business communication tools



    PROGRAM SYLLABUS

  • BUSINESS COMMUNICATION OVERVIEW

    Provides an overview of business communication strategies and shows how technology has changed the way we communicate in the industry. You will also learn the various parts that are involved in the business communication process and begin to understand why communication is complex and challenging.

  • CHANNELS OF COMMUNICATION

    Defines the four primary communication channels and the advantages and disadvantages of each. We communicate in many different ways. You will begin to practice when, how, why and where to properly use these channels in the industry.

  • ELEMENTS OF COMMUNICATION: NON VERBAL

    You will learn the common myths and three main elements of communication. Communication is determined not by how well we say things, but by how well we are understood. While we might think differently, in actuality our vocal and visual communication has more power than actually what we say verbally.

  • ELEMENTS OF COMMUNICATION; VERBAL

    Learn the six main elements of verbal communication and how they are used for successful communication in the industry. While verbal communication has many advantages if done effectively, it can also have many disadvantages based on who you are talking to.

  • EFFECTIVE PRESENTATIONS

    You will learn detailed ways to create a presentation from start to implementation along with tools to help you enhance your overall speech. Public speaking can be scary, however if you understand the three main goals of effective presentations (confidence, content and connection) it will be easier to implement each stage of developing a successful business presentation.

  • WRITTEN COMMUNICATION

    Provides the five specific steps for effective writing and gives you tips and guidelines to enhance your own business writing. Written communication has changed over time due to technology advances. Through review and revise stages, you will learn effective ways to enhance your writing.

  • M7 AND M8 BUSINESS CORRESPONDENCE PART I AND PART II

    Reviews helpful ways to successfully correspond your message through a variety of mediums. Today’s advances in technology have allowed business correspondence to move from just letters to other types of short messages between two people or two correspondents. As a future hospitality professional, you will be asked to create correspondence in many different situations, or mediums such as: Email Messages, Text Messages, Memos, Logs, Formal and Informal Business Letters, Reports.

  • ENHANCING YOUR LISTENING SKILLS

    Defines how listening can enhance your overall verbal and nonverbal communication skills and gives you ways to practice while showing empathy in the industry. How well do you actually listen when someone is speaking? In reality, we usually talk more than we listen. This module offers effective listening tips which will boost your communication skills.

  • EFFECTIVE BUSINESS READING

    Lists common strategies that can help you enhance your business language and comprehension for success as you grow within an organization. Many business leaders today are finding that frequent reading is one of the best ways to develop their vocabulary, improve comprehension and their overall communication. The more you practice your reading comprehension and business language the more you will be able to read large amounts of text without worrying too much about details or looking up vocabulary words.

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