Business Communication in Hospitality & Tourism

About the Course

This online hospitality course is focused on the formal business communication processes commonly used in the hospitality and tourism workplace. It also covers verbal and nonverbal means of business communication strategies, the use of technology in communication, the correct format of various business communication tools as well as public speaking. Emphasis is given to channels of communication, the different mediums and business communication tools, and how each can be used effectively, and the practice and art of communication in the workplace.

In this so called “age of communication”, the hospitality and tourism workplace continues to be challenged by endless concerns related to communication. The hospitality and tourism workplace is people oriented, as it is focused on providing excellent service to target clientele. It also employs a vast manpower resource to get things done. In this service oriented industry, day to day work calls for continuous flow of information that should be delivered promptly, accurately and efficiently through the most appropriate medium.

Constant interaction and close coordination among employees is a necessity. Teamwork is of utmost importance to be able to get things done promptly and according to standards, to satisfy guests and exceed their expectations. All these require effective business communication.

You Will Learn

• Concerns related to business communication
• The vast manpower resources to get things done
• Formal business communication processes commonly used in the hospitality and tourism workplace
• The practice and art of effective business communication in the workplace
• Verbal and nonverbal means of business communication
• The use of technology and the correct format of various business communication tools

Program Syllabus

• M1 Business Communication Overview

  In this module, you’ll explore the foundations of business communication and discover how technology has transformed the way professionals connect, collaborate, and share information in today’s fast-paced industry. You’ll examine the key components of the communication process—the sender, message, medium, receiver, and feedback—and begin to see why communication is both complex and essential in every business setting.

• M2 Channels of Communication

  We communicate in many different ways—through words, tone, body language, technology, and more. In this module, you’ll learn about the four primary communication channels used in the workplace and explore the advantages and disadvantages of each. You’ll also begin to practice when, how, why, and where to use these channels appropriately in various professional situations.

• M3 Elements of Communication

  Communication isn’t about how well we speak, but how well we’re understood. While words matter, our tone and body language often speak louder. In this module, you’ll explore the common myths and the three key elements of communication—verbal, vocal, and visual—to better understand how messages are truly received.

• M4 Enhancing Your Listening Skills

  How well do you actually listen when someone is speaking? In reality, we usually talk more than we listen. This module defines how listening can enhance your overall verbal and nonverbal communication skills and gives you ways to practice while showing empathy in the industry.

• M5 Public Speaking Part 1 Planning and Preparation

  Public speaking can be intimidating, but understanding the three main goals of effective presentations—confidence, content, and connection—makes the process much easier. In this module, you’ll learn step-by-step how to plan and prepare a successful business presentation, along with practical tools to enhance your message and engage your audience.

• M6 Public Speaking Part 2 Delivery and Evaluation

  Delivering a presentation can feel challenging, but with the right strategies, it becomes an opportunity to inform, inspire, and influence others. In this module, you’ll learn how to confidently deliver a professional business presentation and evaluate its effectiveness to ensure your message has real impact.

• M7 Written Communication

  Technology has dramatically changed the way we communicate in writing. From emails and text messages to reports and proposals, today’s professionals must know how to adapt their writing style to fit both the message and the audience. In this module, you’ll explore the five essential steps for effective writing and discover how to apply them across a variety of business formats.

• M8 Business Correspondence

  In today’s fast-paced workplace, emails and text messages are two of the most common forms of communication. Yet, they can also be the easiest to misunderstand. As a future hospitality professional, your written messages represent both you and your organization, making it essential to craft them with clarity, courtesy, and professionalism. This module will teach you how to compose effective emails and texts that build positive relationships, convey accurate information, and reflect a professional image.